Team Leader
Reports to: Assistant Manager / Store Manager
FSLA Status: Hourly
Summary of Position
A Team Leader for The Comfy Cow should be responsible, competent, and have a positive attitude. They are the person in charge when the Manager and Assistant Manager are not present. They should lead their clerks and treat their customers with respect. A Team Leader should assist the management team in any store related situations.
Essential Duties & Responsibilities
- Ensure that business is conducted in a way that fosters the enthusiasm, integrity, satisfaction, and high performance of all employees
- Ensure proper staffing for assigned shift and notifying upper management when staffing needs fall below acceptable levels
- Keep the store on brand within the requirements noted in the Operations Manual
- Customer satisfaction
- Keep employees satisfied and value clerk feedback
- Keep the store clean
- Prepare deposits and take deposits to the bank or give to the courier on specified days
- Keep store stocked and notify management of low products
- Assist employee evaluations as needed
- Monitor labor
- Handle money in the safe and drawers
- Assure nightly paperwork is completed properly
- Assist with and participate in regular staff meetings
- Supervises clerks and handle customers
- Other responsibilities as assigned
Qualifications & Experience
- Ability to effectively manage multiple business issues and activities concurrently
- Management skills to effectively assess, develop, motivate and direct team within the areas of responsibility
